FAQs

Who can qualify for this promotion?
This promotion is available to customers who purchase selected Montpellier Laundry models from selected retailers, between 8th March 2022 and 10th May 2022.

Are ALL Laundry models included in this promotion?
This promotion is only available on the following models:

Model Description
MIWM84-1 Integrated 8kg 1400RPM Washing Machine in White
MIWM84 Integrated 8kg 1400RPM Washing Machine in White
MIWD75 Integrated 7.5kg 1400RPM Washer 5kg Dryer in White
MW7141W 7kg 1400RPM Washing Machine in White
MW7141S 7kg 1400RPM Washing Machine in Silver
MW7141K 7kg 1400RPM Washing Machine in Black
MWD7515W 7kg Washer 5kg Dryer 1200RPM in White
MWD7515S 7kg Washer 5kg Dryer 1200RPM in Silver
MWD7515K 7kg Washer 5kg Dryer 1200RPM in Black
MWD8614W 8kg Washer 6kg Dryer 1400RPM in White
MWD8614DS 8kg Washer 6kg Dryer 1400RPM in Dark Silver
MW7145W 7kg 1400RPM Washing Machine in White
MW8145W 8kg 1400RPM Washing Machine in White
MW9145W 9kg 1400RPM Washing Machine in White
MW1045W 10kg 1500RPM Washing Machine in White

How many times can I participate in this promotion?
There is a maximum of one claim per qualifying product purchased per person / household permitted during the promotional period.
When can I submit my claim?

You will need to submit you claim at www.montpellierpromotions.co.uk/smol no more than 30 days after you purchase your new product. (The day after purchase counts as DAY 1).

What is a valid proof of purchase?
Your Sales Receipt and serial number is perfect. The sales receipt must detail receipt number, the model code, date purchased, name/logo of retailer and transaction value.

Please speak to your retailer if this information is not on your Sales Receipt.

Where is the serial number located on my appliance?
To locate your serial number please click here

How do I supply proof of purchase when applying online?

You can scan your proof of purchase / receipt and serial number or take a picture of them using your mobile, camera or tablet and save the files as PDFs or JPEGs, ready to upload ensuring that all details are clearly legible. Blurred or unclear proof of purchase may invalidate your claim.

Maximum size of each document is 2MB. At the appropriate point of completing your claim, you will then be prompted to attach these documents which can be downloaded simply by selecting ‘Choose File’. You then locate the file you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page where you can check this is the correct document before selecting ‘Upload’. If you need to add more documents, you repeat this process.

The documents will be listed as you add them. If the wrong document is selected, you can simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded and the rest of the form is completed, you select ‘Submit’.

Can I apply by post?
Yes, you will be able to download an offline claim form from {insert download location}. Once downloaded and completed its to be posted to Montpellier smol campaign, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

What happens if I can’t provide the serial number when I register my claim?
If you have not taken delivery of your new product select the option that you do not have, or know, the serial number within the claim form. You will then be asked to input an expected delivery / installation date and we will email you after that date to remind you to supply it, so your claim can be validated. You will have 2 weeks from receipt of your prompt/reminder email to supply your serial number.

What happens once my claim has been submitted?
Your claim will be reviewed by one of MLP’s agents and an email will be sent confirming the status of your claim within 8 working days of the claim being received. At this point you will be given a Unique Claim Reference which can be used in ALL future correspondence relating to your claim. You can also use the Claim Tracker function on www.montpellierpromotions.co.uk/smol . Please note that your Unique Claim Reference will be needed to access the Claim Tracker functionality.

Who are MLP?
MLP are a third-party agency who are administering this offer on behalf of Montpellier Domestic Appliances Ltd.

What if there’s a problem with my claim?
You will be notified by an email which will detail what needs to be supplied to allow MLP to validate the claim and fulfil the gift.

What happens if I hear nothing after submitting my claim?
You need to check your email account including your junk or spam email to ensure you’ve not missed an email. You can then contact the claims team via the contact us form found www.montpellierpromotions.co.uk/smol or call the helpline on 01565 656 152. Lines are open Monday to Friday 9am to 5.30pm. Excluding Public and Bank Holidays.

How long will it take before I receive my Gift?
Once the claim has been validated and applied an accepted status it can take up to 28 days for the you to receive your gift.

I have a smol product related question, what should I do?
Please contact smol directly via: help@smolproducts.com. Opening hours Monday-Friday 8am-8pm

If I have any questions that were not answered here, who can answer them?
Please fill out our ‘contact us’ form by clicking here